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Support

Watch how-to videos, explore FAQs, or submit a service request to our customer service team. We’re here to help.

Helpful Tips

These how-to videos will make operating and maintaining your product easy.

General Guidance

Energy Pro Stickers

Condensation Concerns For Your New Windows

2-Lite Slider Windows

Airlocks on 2-Lite Slider

Energy Pro 2-Lite Slider

Cleaning Your Energy Pro Windows

Correctly Locking Your Energy Pro 2-Lite Slider Windows

Double Hung Windows

Energy Pro Double Hung

Common Things You May Stumble Across

Screen Removal on Double Hung Windows

Do you have specific questions about operating and maintaining your new windows? Get in touch with us.

If you have questions, we have answers

Frequently Asked Questions

Do you have stock windows?

All our windows are custom ordered, we do not carry stock windows.

Do you offer repair work or only full replacement?

We offer full replacement windows, we do not offer pieces/parts.

What is the installation day process?
The installers need to have access to the windows on the inside of your home, so an adult over the age of 18 will need to be home to let them in. We also ask that someone is home when the installation is complete in order to do a ‘walk through’ with the installer.

  You Will Need To:

• Move furniture away from windows (allow at least three feet).
• Remove blinds, curtain and drapes before the installers arrive and reinstall them when the job is complete. (Note: wait at least 24 hours for any caulk to dry).
• Our installers are not responsible for removal or reinstallation of security systems. Please contact your provider and let them know what’s going on for assistance.
• Remove knick-knacks, wall hangings and other valuables displayed on or near the window openings.
• Please have your pets confined prior to the installer’s arrival.
• Please have cars removed from the driveway.

What is the lead time on new windows?

Anywhere from 10-16 weeks because everything is custom made to order.

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